It is very important that you are happy with the artwork you purchase from me. Every effort has been made to ensure my work is represented and described as accurately as possible. Please note colours vary slightly on different monitors. All my work is produced with quality materials, from the canvases and paper to the paints and inks, and reproduction giclee prints are colour matched closely with the original art work. A full description of materials used and size of work is given for each piece. Each original comes with a signed Certificate of Authenticity.

All Reproduction Giclee Prints are signed and numbered, and each also comes with a signed Certificate of Authenticity. They are printed with a high resolution printer, pigment inks and 100% acid free cotton rag paper. Prints are shipped unmounted, in postal tubes or strengthened cardboard envelopes.
For signed limited editions, the print sizes are fixed.
For signed open editions, the print sizes given are my standard, but if you wish a bespoke size that I can accommodate, please email me to discuss the options.

All prices are in British Pounds Sterling (£) and are not subject to VAT.  
Orders placed outside of the UK may incur additional charges for customs, taxes etc. Please note you, as the buyer are responsible for these customs duties and taxes.

Packaging

Depending upon the art work, this may be

• double wrapped and boxed (paintings on stretched canvas)
• rolled in a sturdy tube, or
• sandwiched with card board in a strong envelope.

I do not send glass framed artworks through parcel or postal delivery unless they are very small and it states “framed”, eg. for miniature ACEO work.

Paying For Your Order

For all orders within the UK and Overseas, I use Paypal for payment. Paypal is internationally recognised and you do not need to have a Paypal account to make a payment if you wish to use your own credit or debit cards.
I will not have access to your payment details when you pay through the Paypal gateway. Once I have received payment confirmation from Paypal, I will process your order.

Postage

Postage costs are determined by the size and weight of your order and added to your Cart on Check Out. Most orders will be sent by Royal Mail First Class Recorded, Tracked and/or Signed for Delivery and an email will be sent confirming dispatch. For very large parcels, depending upon the order, a courier service might be used. This will all be clear and agreed before the order is placed.

Returning An Item

If for any reason you are not happy with your order, please contact me first to explain why, and return the artwork carefully packaged in the original packing materials within 14 days of receipt. It is important that you obtain proof of posting when you return items. Once the returned item has been received by me in the original state it was sent to you, I will refund your payment.

Please note you are liable for the cost of returns if you change your mind.

Cancellation

You may cancel your order at any time, but if your order has already been dispatched, a refund can only be given once the item has been returned and received safely by me.  Please note cancellation of bespoke or commissioned work that cannot realistically be sold on will incur a cost scaled to the amount of work that has already been done and the materials used.  

Returned orders must be sent to:-

Rosemarie O’Leary
55 Ashgrove Terrace
Nelson, Treharris
CF46 6LS
Wales, UK

Email: admin [at] rosemarieoleary.com or use the Contact Form on the website.
Tel: Landline (+44) 01443 453662 or Mobile (+44) 07875076098

In The Unfortunate Event An Item Arrives With You Damaged

I package my art really well to cope with the rigors of the postal service. Where an item is unfortunately received damaged I would be grateful if you could let me know straight away and if possible photograph the damaged packaging and item and send me this image so that I can make a fair claim against the delivery service. Please keep the damaged item until instructed otherwise as the delivery service may wish to inspect it.

If you are happy with another art work of the same price as a replacement this can be sent to you, or if I am able, a very similar item can be painted in its place. If you prefer a refund instead, this will be made to you.

Anything Else

If you have any queries whether covered here or not, please do not hesitate to contact me.

It is important to me that my dealings with you leave you feeling happy. I would naturally like you to visit again!

Phone and Address

Phone +44 (0) 7875076098

55 Ashgrove Terrace
Nelson
Mid Glamorgan
Wales, UK
CF46 6LS

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